Global Shipping FAQs
- Can my order be delivered internationally?
- How will I know how much my order will cost?
- Are there any additional costs that will be due upon receipt of my order?
- I live in the United States, Can I use Borderfree to ship an order internationally but pay in US Dollars?
- What currencies does Borderfree support?
- What payment options does Borderfree support?
- How much does international shipping cost?
- When am I billed?
- How much duty and taxes are charged on international orders?
- Are there any items that cannot ship to my country because they are restricted?
- Do you ship to military addresses?
- How can I track my international order?
- What will my credit card statement say?
- Who should I contact if I have questions relating to my order after I have made a purchase?
- Can I purchase or redeem international gift cards?
- What is your return policy for international orders?
- EU Consumer Rights
1. Can my order be delivered internationally?
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 220 countries and territories, with support for more coming soon! As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For more information about Border free please see below.
About Us: https://www.borderfree.com/about-us/
Terms and Conditions: https://www.borderfree.com/terms/en_us/
2. How will I know how much my order will cost?
Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
3. Are there any additional costs that will be due upon receipt of my order?
As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
4. I live in the United States, Can I use Borderfree to ship an order internationally but pay in US Dollars?
Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in US Dollars using a United States credit card. This also works if you’re traveling or living abroad.
5. What currencies does Borderfree support?
Currently, Borderfree supports billing in more than 70 currencies, with more being added on an ongoing basis. Select from a list of our supported countries, and you will be able to see products priced in your applicable currency.
6. What payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, Alipay, Interac Online, UnionPay (credit cards), iDeal, Sofort Banking, SafetyPay, Qiwi, Diners Club International, Discover, POLi, and Cartes Bancaires, with additional payment options coming soon.
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
8. When am I billed?
Your credit card will be billed by Borderfree when your international order is shipped.
9. How much duty and taxes are charged on international orders?
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
10. Are there any items that cannot ship to my country because they are restricted?
If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.
11. Do you ship to military addresses?
Orders shipping to military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within United States.
12. How can I track my international order?
You can track the progress of your international package(s) here.
13. What will my credit card statement say?
Your credit card will be billed by Borderfree and your credit card statement will read “BF*SAS Shoes” where “BF” denotes the Borderfree network.
14. Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact Customer Support via email firstname.lastname@example.org or toll free +1 877-727-7463 and SAS, Inc. will gladly assist you with any questions relating to your international order.
15. Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.
16. What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us at email@example.com or +1 877-727-7463 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.
If for any reason you are not satisfied with your purchase, please contact us at firstname.lastname@example.org or +1 877-727-7463 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. You will be responsible for all shipping charges on international returns. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.
17. EU Consumer Rights
Regarding Purchases that have a ship-to address in the European Union, you have a right to cancel your Purchase and return the merchandise (other than Non-Returnable Merchandise) at any time before your order is delivered and within 14 days of the day after your receipt of the merchandise. If your order is delivered in multiple shipments, then the 14-day clock starts on the day after your receipt of the last item in the order. When canceling a Purchase and returning merchandise that was shipped to the European Union, Borderfree will reimburse all payments received from you for the merchandise purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us. The refund will be normally made by the original method used by you to pay for the Purchase.
When canceling a Purchase and returning merchandise that was shipped to the European Union you may complete a withdrawal form, located at: https://www.borderfree.com/#/help/eu-withdraw
In order to successfully withdraw from a Purchase, you must send back the merchandise to Borderfree (postmarked) within 14 days of notifying Borderfree that you are returning the merchandise. You have a legal obligation to take reasonable care of the merchandise purchased while they are in your possession. If you fail to comply with this obligation, Borderfree/San Antonio Shoe, Inc. may have a right to deduct the cost of any deterioration, up to the price of your Purchase, from the refund to which you are otherwise entitled. If you cancel a Purchase within the 14-day period, we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which Borderfree or the Retailer as applicable receive the merchandise back or, if earlier, the day on which we receive evidence that you have returned the merchandise to the returns address.
If you want have any more questions about order using Borderfree, please visit https://www.borderfree.com/faq/