Request a Return

For Global Shipping and International Return information, Please contact Customer Support via email or toll free +1 877-727-7463

We’re not happy until you are. If you are not 100% satisfied with your online purchase please fill out the simple form below to receive a return shipping label via email or postal service. We will be happy to provide a full refund on any unworn or defective merchandise within 30 days of the purchase. We offer one free return per customer, meaning we provide a pre-paid return label for your return. Again, this is only offered once per order. Please note that prepaid return labels are only provided for orders shipped within the 48 contiguous United States. International customers, customers residing in Alaska, Hawaii, or US Territories, and customers who have an APO / FPO address will be responsible for their own return shipping costs. International customers: please click here.

Once our warehouse has received and inspected your return (usually within 48 business hours of receipt) your refund will be issued within 2 business days and you will receive an email confirmation that your return is completed.

Refunds will be made in the form of the original payment for the price noted on the receipt. If you do not have a receipt and you are a registered customer you can login to your account and print one out.

We take great pride in handcrafting each shoe. However, please understand all materials will naturally break down over time, regardless of wear and tear or frequent/infrequent use. No product can be designed to last forever.

In the event of an unusual situation, please contact our Customer Care department for a thorough evaluation. Be prepared to provide a brief summary to help us determine a solution.

This return policy is applicable to only.

The original shipping charges incurred on your purchase are not refundable as part of your return.

Please note: Currently merchandise purchased on can only be returned directly with Merchandise purchased on cannot be returned in stores.

For questions or concerns, please contact our Customer Service Department at 877-SAS-SHOE.