San Antonio Shoemakers®, Inc. Privacy Policy

Last Revised: September 25, 2019

This document (“Privacy Policy”) describes how San Antonio Shoemakers®, Inc. (“San Antonio Shoemakers®.” “SAS.” “us” or “we”) collects, stores, uses and discloses information from its users, including with respect to the SAS website at and any subdomains of that site (collectively, the “Website”) and services, such as ordering our products, that we make available to you (“you” or the “User”) via your use of the Website (the “Online Services”).



  1. What types of information does San Antonio Shoemakers® collect?
  2. How does San Antonio Shoemakers® collect your information?
  3. How does San Antonio Shoemakers® use your information?
  4. When does San Antonio Shoemakers® share your information?
  5. How does San Antonio Shoemakers® protect your information?
  6. How does San Antonio Shoemakers® process its secure online payments?
  7. What control do you have over your Registration Information?
  8. Links to other Websites and Social Media Interactions
  9. General
  10. Changes to our Privacy Policy
  11. Dispute Resolution
  12. Contact Us

What information does San Antonio Shoemakers™ collect?

SAS may collect the following categories of information:

  • Registration information you provide when you create an account with SAS or that you provide to SAS when you place an order, such as your name, address, telephone number, email address, billing address, shipping address, birthdate, username and password (“Registration Information”). Certain Online Services require you to authorize us to collect your Registration Information.

  • Personal information you provide to us when you access or use the Online Services and each time you interact with the Online Services or SAS, for example, when you update information in your online profile, communicate with us by telephone or email and order new products. Such information includes your payment information, including your credit card information and billing address.

  • We store information about the products you purchase through the Online Services, such as the product information, date of purchase, and information relating to any issue you may experience with the Website, the Online Services or our products.

  • Information you provide in public forums through the Online Services, including using our review functionality.

  • Technical information including, without limitation, usage, viewing and technical data, including your IP address or device identifier when you visit the Website or use the Online Services. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.

How does San Antonio Shoemakers® collect your information?

Information we automatically collect from the Website

We collect information provided to us through unique identifiers, such as IP Address, or your mobile device advertising identifier, or by your browser when you view the Website or use the Services. This information can include information regarding your Internet service provider; the type of browser you use; your operating system; the device from which you connected to the Service; the time and date of access; the Website pages you viewed; the time you spent at our Website; the sites you visited just before and just after our Website; whether you placed any products in your shopping cart but did not purchase; and other information that does not personally identify you. SAS uses this information to understand traffic and downloads on our website, enabling us to improve the website, provide the best online experience possible and improve our product offerings and our customer service. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are a feature of web browser (Internet Explorer, Firefox, Chrome, etc.) software that allows web servers to recognize the computer used to access a site. They are small pieces of data that are stored by a user's web browser on one site to simplify subsequent interactions with that site by the same user or to use the information to streamline the user's transaction on related web pages. This makes it easier for a user to move from site to site and to complete transactions over the Internet.

Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Technical Information about that user and keep a record of the user’s preferences when utilizing our services. For example, SAS may use cookies to collect information regarding your visits to the Website and the products you have viewed.

SAS may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

If you wish to disable Cookies, you may do so by selecting the appropriate settings on your browser,. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for further information. Remember that if you disable cookies it is likely to affect how the Online Services work and you may not be able to access or use certain areas of our website or functionality. Unless you have adjusted your browser setting so that it will refuse cookies, our system will place cookies when you log on to the Online Services.

Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. SAS and the Online Services do not currently recognize browser DNT signals.

By using the Website or the Online Services, you agree to allow us to use cookies in accordance with this Privacy Policy.

Information you provide to us by using the Online Services

In addition to the information provided automatically by your browser when you visit the Website, we collect information you provide to us. This information may include, without limitation, your email address, name, phone number and payment information (including your payment or delivery address).

  • Name, phone number and address information for shipping, billing and all transactional purposes;

  • Email address, gender, shoe size, birth month, age range, order history, and wish list for future purchases; and

  • Credit or debit card number, expiration date, and security codes necessary for processing orders/returns only, provided that such information is collected, used and stored by SAS’s third party payment processors, and not by SAS.

The above information is collected or can be collected when a purchase is made, when you sign up for our online newsletter or when you sign up for an online SAS profile. If you choose to provide us with feedback through our Website, we will also collect such feedback information so that we can respond to you.

At some point during your transaction or when you visit the Website, you have the option of signing up for a profile with SAS. We will use the information you provide to us through your profile to simplify your future checkout process, to keep you apprised of past and current orders, update you with news and promotions, and to gain insight regarding your style preferences in order to better serve you. By providing us with your Registration Information through the Website or the Online Services, you are authorizing us to collect, store and use such Registration Information, including without limitation your email address, in accordance with this Privacy Policy.

Please keep in mind that when you post information on a third-party site or platform such as our third party payment processors, the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this Privacy Policy and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you make on the third party site or platform will not apply to our use of the information we collect directly through our Online Services.

How does San Antonio Shoemakers® use your information?

SAS may use your data for the following purposes:

  • To provide and improve the Online Services and to help us communicate with you, to administer your account and to process payments. For example, in addition to using your information for order processing, we may also use the provided information to communicate to you about your order, such as shipping, returns, or order status, to solicit feedback, to provide technical support or to update you about any news (e.g., company updates, promotions, sales, etc.) concerning SAS, our products and the products and services of third parties. We do this to ensure we are providing you with the best service and products available to you and, most importantly, to build a relationship with you.

  • To customize content, user experiences and advertising, monitor and analyze the Online Services usage and trends. We may share aggregated information on usage behavior (“Technical Information”) such as order patterns or order preferences for market research or other purposes. This aggregated information will not contain any personally identifiable information of any individual. We reserve the right to use Technical Information in our discretion and to disclose such Technical Information to our partners, advertisers and other third parties.

  • To ensure consistency with local law, including sharing information with the government or as otherwise required by law, SAS cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose your information as listed above, including, without limitation, personally identifiable information, if we have a good faith belief that it is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process or enforceable governmental request; (b) enforce our Terms of Use, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of SAS, its users or the public as required or permitted by law.

If you choose to provide us with your information, you hereby consent to the foregoing uses of that information and to the transfer to, and the collection, processing and storage of, that information on our servers located in Canada and the United States. If you would like to opt out of receiving emails from us for marketing or promotional purposes, you may contact us at, or select the “unsubscribe” link included in each of these emails. Please note that even if you choose to opt-out or unsubscribe from such emails, you will continue to receive administrative and non-promotional emails from us in order for us to continue providing the Services to you.

When does San Antonio Shoemakers® share your information?

SAS will not share your personal information outside SAS except in limited circumstances, including those set forth in the last two paragraphs of the previous section and:

  • To third party service providers. We may contract or partner with a third party and/or individuals to facilitate our Online Services, to help fulfill orders and process returns, host the Website and the Online Services, provide the Online Services on our behalf, provide customer support, perform Website-related services without limitation, maintenance services, database management, web analytics, improvement of the Website’s features, etc., or to assist us in analyzing how our Website and Online Services are used. These third parties have access to your Registration Information only to perform these tasks on our behalf and are obligated not to disclose or use your Registration Information for any other purpose.

  • In order to enable third party advertisers to provide targeted advertising, also known as behavioral advertising, which uses information collected regarding an individual’s interactions with the Online Services, such as the pages they have visited; the searches they have made; demographical information; and the orders they have placed. This information is then used to select which advertisement should be displayed to a particular individual. For example, if you have shown a preference for a type of shoe while using the Online Services, you may be served an advertisement relating to that type of shoe. We may share with third party advertisers aggregated demographic information about our user base. This aggregated information may include, without limitation, information related to your use of the Online Services, your purchase history and information regarding how you used our Website and what you visited on our Website. The purposes of sharing this information with third party advertisers may include selecting an appropriate audience for advertisements. We provide aggregated information to third parties only after either removing from such information anything that personally identifies you or combining it with other information so that it no longer personally identifies you. This aggregated information does not identify individual users by name, email or other contact information. If you would like to opt out of receiving targeted advertising relating to your use of the Online Services, please contact us at Please note that this will opt you out of targeted ads, however, you will continue to receive online advertising via the Online Services after opting out of targeted advertising; however, these ads may no longer be as relevant to you.

  • In connection with the sale of a business. In the event we undergo a sale of some or all of the business as a result of any form of transaction, (such as a merger, acquisition by another company, sale of all or a material portion of our assets or stock, change in corporate control, insolvency or bankruptcy proceedings, etc.), your Registration Information and Technical Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets, business, company or stock may continue to receive, store, use, disclose, protect and process your Registration Information and Technical Information as set forth in this Privacy Policy.

  • To enforce our Terms of Use or rules, to ensure the safety and security of our users and third parties, to protect our rights and property and the rights and property of our users and third parties, to comply with legal process, including judicial warrant, rule, order or subpoena or in other cases if we believe in good faith that disclosure is required or permitted by law or regulation.

  • When you allow us to share your personal information with another company, such as directing us to share your personal information with third-party sites or platforms, such as social networking sites.

  • Public Venues and Semi-Public Venues of the Services.

    If you use a review function, or other public or semi-public venue of the Services, you will be identified on those venues by the username you submit.

    Information you provide on public or semi-public venues, including information you share on third party social networking platforms (such as Facebook or Twitter) may also be viewable by other users of the Services and users of those third party platforms. We cannot be responsible for any personal information you choose to post on public or semipublic venues and we recommend careful consideration before you post such information.

    How does San Antonio Shoemakers® protect your information?

    We implement security measures designed to protect against unauthorized access, disclosure, use or accidental loss or destruction of your information. We further seek to protect this information from potential security breaches by implementing certain technological security measures, including without limitation, encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that this information will not be accessed, disclosed, used, altered or destroyed by breach of such firewalls and secure server software. Although we take reasonable steps to safeguard and prevent unauthorized access to this information, we can't be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied or otherwise, that we will be able to prevent such access. We will retain your personal information only for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required, or for the establishment, exercise or defense of legal claims, or for legitimate businesses purposes, or as provided by law. By visiting the Website and using the Services, you acknowledge that you understand and agree to assume these risks.

    How does San Antonio Shoemakers® process its secure online payments?

    To provide secure credit card processing when ordering from us, orders placed on our website are processed through a payment gateway which operates under its own privacy policy. We use third party payment processors such as First Data to collect and store your payment card information and to process payments in connection with the Online Services. If you choose to purchase any products or services online using a credit card, the credit card information is sent to the third party payment processor using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the Internet, or a similar encryption technology that may become accepted as an industry standard, or better encryption method, in the future. Any information that you provide to our payment processors is governed by each processor’s separate privacy policy instead of this Privacy Policy. To learn more about our credit card processing vendors and their respective privacy and other policies, please review the terms of their own privacy policies. SAS neither collects nor stores your payment card information on its servers.

    What control do you have over your Registration Information?

    Although we try to limit access to your Registration Information as set forth in this Privacy Policy, we also expect that you will take necessary precautions when entering any personal information on our Website to aid in our security efforts.

    We ask that you monitor all your credit and debit card transactions concerning SAS and immediately notify us of any suspicious transactions or any unexpected correspondence (whether through email or traditional mail).

    If at any time you wish to update or remove your Registration Information from our database, please modify your online profile or contact our Customer Service Department at 1-877-727-7463 at the hours listed on our Website, or via email at Please note that despite the foregoing, we may continue to send you administrative emails, until your use of the Services has ceased. These administrative emails may include, for example, emails regarding your continued use of the Services, as well as periodic updates to our Privacy Policy. You can stop using the Services at any time. Following your request for removal and your cessation of use of the Services, we will delete your Registration Information. If you have questions regarding the specific personal information about you that we process or retain, please contact us at

    Links to other Websites and Social Media Interactions

    As part of the Services, we may provide links to and allow you to connect to other websites or applications to allow you the opportunity to share information about SAS, our images and any news from our Website. Such websites and applications may include, for example, social media websites, such as Facebook. We do not control such other sites and are not responsible for the privacy practices employed by such third party websites, applications or the information or content they contain. SAS expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal information by third parties.

    This Privacy Policy does not apply to your use of any third party website accessed by selecting a link on the Website or via the Online Services. Such third party websites have their own policies regarding privacy; it is in your best interest to review them before sharing.


    Children’s Privacy

    The Online Services are not intended for use by individuals who cannot enter a legally binding a contract. Accordingly, SAS does not intentionally gather any personal information about individuals who are under the age of eighteen (18). If you are under eighteen (18) years of age or otherwise lack the capacity to enter into a binding contract, do not use our Online Services. If SAS becomes aware that it has collected personal information from someone under the age of majority, such information will be deleted immediately.

    We do not knowingly collect, use or solicit personal information from a child aged 13 or younger. If we learn that we have collected the personal information of a child aged 13 or younger, we will make commercially reasonably efforts to delete the information.

    If you are the parent or guardian of a minor child who has provided us with personal information, you may contact us using the information below to request it be deleted.

    Your California Privacy Rights

    This Privacy Policy describes how we may share your information for marketing purposes. It applies to all users of the Online Services, including California residents. We share information with others as more fully set forth above in Sharing Your Information with Other Companies. You may contact us with any questions, or to request a list of third parties to whom we may disclose information for marketing purposes and the categories of information we may disclose. See Contact Us below.

    Users Outside the United States

    SAS is a corporation organized under the laws of Texas. The Website and the servers upon which the Website is hosted are located in Canada or in the United States. Those who access or use the Online Services or the Website from other jurisdictions do so at their own choice and risk and are solely responsible for compliance with local law. Please note that the Registration Information you submit using the Services may be transferred to, and collected, processed, stored and used in, Canada or the United States, so that we can provide the Online Services and the Website to you as set forth in this Privacy Policy and the Terms of Use. Please note that the level of legal protection provided in the United States or other non-European countries in which you may access the Website or use the Services may not be as stringent as that under European Union privacy standards or the privacy laws of some other countries, possibly including your home jurisdiction. You acknowledge and agree that we may collect, transfer, process, store and use your Registration Information outside your home jurisdiction, and that we may transfer to, and collect, process, store and use your Registration Information in, Canada or in the United States.

    You have the right to request a copy of your personal information we hold about you. SAS will take commercially reasonable steps to provide you with such access and to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.

    Users Outside the United States

    SAS will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

    Changes to Our Privacy Policy

    SAS reserves the right change this Privacy Policy at any time and apply all changes as permitted by law. When we do update this Privacy Policy, we will also revise the “Last Updated” date at the top of the Privacy Policy. If we make changes to the Privacy Policy that, in our discretion, we consider significant, we will post a notice on the homepage of our Website and send e-mails to our users who have created an SAS account containing a link to the revised Privacy Policy prior to the changes becoming effective and, where required by applicable law, we will obtain your consent. Non-material changes or clarifications will take effect immediately. Please review this Privacy Policy periodically to stay informed about our privacy practices. If you continue to use the Online Services or the Website after we post an update to this Privacy Policy, you indicate your acceptance of the updated Privacy Policy. IF YOU DO NOT ACCEPT AND AGREE TO THIS PRIVACY POLICY, INCLUDING ANY CHANGES THERETO, THEN YOU MUST NOT ACCESS OR USE THE ONLINE SERVICES.

    Dispute Resolution

    Any questions or concerns regarding the use or disclosure of personal information should be directed to SAS at SAS will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Privacy Policy.

    If we are unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set out in the “Governing Law and Arbitration; No Class Actions” provision in the Terms of Use.

    Contact Us

    If you desire not to receive information about products or services we think may be of interest to you or if you wish to access, delete or correct any information you have provided to SAS, please contact us by sending an email to

    If you have any questions regarding this Privacy Policy, the practices of the Services or the Website, or any information you have provided to SAS, please contact us by sending an email to

    Contact us by postal mail:

    San Antonio Shoemakers®, Inc.

    1717 SAS Drive

    San Antonio, Texas 78224

    Contact us by phone: