- What types of information does San Antonio Shoemakers® collect?
- How does San Antonio Shoemakers® collect your information?
- How does San Antonio Shoemakers® use your information?
- When does San Antonio Shoemakers® share your information?
- How does San Antonio Shoemakers® protect your information?
- How does San Antonio Shoemakers® process its secure online payments?
- What control do you have over your Registration Information?
- Links to other Websites and Social Media Interactions
- Dispute Resolution
- Contact Us
What information does San Antonio Shoemakers™ collect?
SAS may collect the following categories of information:
Registration information you provide when you create an account with SAS or that you provide to SAS when you place an order, such as your name, address, telephone number, email address, billing address, shipping address, birthdate, username and password (“Registration Information”). Certain Online Services require you to authorize us to collect your Registration Information.
Personal information you provide to us when you access or use the Online Services and each time you interact with the Online Services or SAS, for example, when you update information in your online profile, communicate with us by telephone or email and order new products. Such information includes your payment information, including your credit card information and billing address.
We store information about the products you purchase through the Online Services, such as the product information, date of purchase, and information relating to any issue you may experience with the Website, the Online Services or our products.
Information you provide in public forums through the Online Services, including using our review functionality.
Technical information including, without limitation, usage, viewing and technical data, including your IP address or device identifier when you visit the Website or use the Online Services. If you access your account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.
How does San Antonio Shoemakers® collect your information?
Information we automatically collect from the Website
We collect information provided to us through unique identifiers, such as IP Address, or your mobile device advertising identifier, or by your browser when you view the Website or use the Services. This information can include information regarding your Internet service provider; the type of browser you use; your operating system; the device from which you connected to the Service; the time and date of access; the Website pages you viewed; the time you spent at our Website; the sites you visited just before and just after our Website; whether you placed any products in your shopping cart but did not purchase; and other information that does not personally identify you. SAS uses this information to understand traffic and downloads on our website, enabling us to improve the website, provide the best online experience possible and improve our product offerings and our customer service. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are a feature of web browser (Internet Explorer, Firefox, Chrome, etc.) software that allows web servers to recognize the computer used to access a site. They are small pieces of data that are stored by a user's web browser on one site to simplify subsequent interactions with that site by the same user or to use the information to streamline the user's transaction on related web pages. This makes it easier for a user to move from site to site and to complete transactions over the Internet.
SAS may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. SAS and the Online Services do not currently recognize browser DNT signals.
Information you provide to us by using the Online Services
In addition to the information provided automatically by your browser when you visit the Website, we collect information you provide to us. This information may include, without limitation, your email address, name, phone number and payment information (including your payment or delivery address).
Name, phone number and address information for shipping, billing and all transactional purposes;
Email address, gender, shoe size, birth month, age range, order history, and wish list for future purchases; and
Credit or debit card number, expiration date, and security codes necessary for processing orders/returns only, provided that such information is collected, used and stored by SAS’s third party payment processors, and not by SAS.
The above information is collected or can be collected when a purchase is made, when you sign up for our online newsletter or when you sign up for an online SAS profile. If you choose to provide us with feedback through our Website, we will also collect such feedback information so that we can respond to you.
How does San Antonio Shoemakers® use your information?
SAS may use your data for the following purposes:
To provide and improve the Online Services and to help us communicate with you, to administer your account and to process payments. For example, in addition to using your information for order processing, we may also use the provided information to communicate to you about your order, such as shipping, returns, or order status, to solicit feedback, to provide technical support or to update you about any news (e.g., company updates, promotions, sales, etc.) concerning SAS, our products and the products and services of third parties. We do this to ensure we are providing you with the best service and products available to you and, most importantly, to build a relationship with you.
To customize content, user experiences and advertising, monitor and analyze the Online Services usage and trends. We may share aggregated information on usage behavior (“Technical Information”) such as order patterns or order preferences for market research or other purposes. This aggregated information will not contain any personally identifiable information of any individual. We reserve the right to use Technical Information in our discretion and to disclose such Technical Information to our partners, advertisers and other third parties.
If you choose to provide us with your information, you hereby consent to the foregoing uses of that information and to the transfer to, and the collection, processing and storage of, that information on our servers located in Canada and the United States. If you would like to opt out of receiving emails from us for marketing or promotional purposes, you may contact us at email@example.com, or select the “unsubscribe” link included in each of these emails. Please note that even if you choose to opt-out or unsubscribe from such emails, you will continue to receive administrative and non-promotional emails from us in order for us to continue providing the Services to you.
When does San Antonio Shoemakers® share your information?
SAS will not share your personal information outside SAS except in limited circumstances, including those set forth in the last two paragraphs of the previous section and:
To third party service providers. We may contract or partner with a third party and/or individuals to facilitate our Online Services, to help fulfill orders and process returns, host the Website and the Online Services, provide the Online Services on our behalf, provide customer support, perform Website-related services without limitation, maintenance services, database management, web analytics, improvement of the Website’s features, etc., or to assist us in analyzing how our Website and Online Services are used. These third parties have access to your Registration Information only to perform these tasks on our behalf and are obligated not to disclose or use your Registration Information for any other purpose.
In order to enable third party advertisers to provide targeted advertising, also known as behavioral advertising, which uses information collected regarding an individual’s interactions with the Online Services, such as the pages they have visited; the searches they have made; demographical information; and the orders they have placed. This information is then used to select which advertisement should be displayed to a particular individual. For example, if you have shown a preference for a type of shoe while using the Online Services, you may be served an advertisement relating to that type of shoe. We may share with third party advertisers aggregated demographic information about our user base. This aggregated information may include, without limitation, information related to your use of the Online Services, your purchase history and information regarding how you used our Website and what you visited on our Website. The purposes of sharing this information with third party advertisers may include selecting an appropriate audience for advertisements. We provide aggregated information to third parties only after either removing from such information anything that personally identifies you or combining it with other information so that it no longer personally identifies you. This aggregated information does not identify individual users by name, email or other contact information. If you would like to opt out of receiving targeted advertising relating to your use of the Online Services, please contact us at firstname.lastname@example.org. Please note that this will opt you out of targeted ads, however, you will continue to receive online advertising via the Online Services after opting out of targeted advertising; however, these ads may no longer be as relevant to you.
When you allow us to share your personal information with another company, such as directing us to share your personal information with third-party sites or platforms, such as social networking sites.
Public Venues and Semi-Public Venues of the Services.
If you use a review function, or other public or semi-public venue of the Services, you will be identified on those venues by the username you submit.
Information you provide on public or semi-public venues, including information you share on third party social networking platforms (such as Facebook or Twitter) may also be viewable by other users of the Services and users of those third party platforms. We cannot be responsible for any personal information you choose to post on public or semipublic venues and we recommend careful consideration before you post such information.
How does San Antonio Shoemakers® protect your information?
How does San Antonio Shoemakers® process its secure online payments?
What control do you have over your Registration Information?
We ask that you monitor all your credit and debit card transactions concerning SAS and immediately notify us of any suspicious transactions or any unexpected correspondence (whether through email or traditional mail).
Links to other Websites and Social Media Interactions
As part of the Services, we may provide links to and allow you to connect to other websites or applications to allow you the opportunity to share information about SAS, our images and any news from our Website. Such websites and applications may include, for example, social media websites, such as Facebook. We do not control such other sites and are not responsible for the privacy practices employed by such third party websites, applications or the information or content they contain. SAS expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal information by third parties.
The Online Services are not intended for use by individuals who cannot enter a legally binding a contract. Accordingly, SAS does not intentionally gather any personal information about individuals who are under the age of eighteen (18). If you are under eighteen (18) years of age or otherwise lack the capacity to enter into a binding contract, do not use our Online Services. If SAS becomes aware that it has collected personal information from someone under the age of majority, such information will be deleted immediately.
We do not knowingly collect, use or solicit personal information from a child aged 13 or younger. If we learn that we have collected the personal information of a child aged 13 or younger, we will make commercially reasonably efforts to delete the information.
If you are the parent or guardian of a minor child who has provided us with personal information, you may contact us using the information below to request it be deleted.
Your California Privacy Rights
Users Outside the United States
You have the right to request a copy of your personal information we hold about you. SAS will take commercially reasonable steps to provide you with such access and to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.
Users Outside the United States
If you desire not to receive information about products or services we think may be of interest to you or if you wish to access, delete or correct any information you have provided to SAS, please contact us by sending an email to email@example.com.
Contact us by postal mail:
San Antonio Shoemakers®, Inc.
1717 SAS Drive
San Antonio, Texas 78224
Contact us by phone: